50 Customer Service Quotes You Need to Hang In Your Office
Customer service is tough in any industry. However, companies and organizations that produce incredible service to every customer have a clear competitive adva…
Infographic: The Periodic Table Of Google Analytics
Want to understand all the ways that Google Analytics can help you learn how people are interacting with your site? A new "periodic table" may prove
"Customer Acquisition" cartoon | Marketoonist | Tom Fishburne
Many brands place far more emphasis on new customer acquisition than on customer retention. Yet it costs five times more to attract a new customer than to retain an existing customer. According to Bain, a 5% increase in customer retention can increase a company's profitability by 75%.
Sprout Social: Social Media Management Solutions
Form real connections with those who love your brand through the power of Sprout Social. See our social media management software solutions in action. Try it free.
Breaking Up with Facebook: Where Are Brands and Young Users Going?
With Eat24's recent breakup letter to Facebook and multiple studies on teens leaving Facebook, what does the future look like for the social network giant?
Employee engagement & customer loyalty: an interview with Paul Hebert - Loyalty Truth
In the February issue of Direct Marketing, the feature story Fickle About Loyalty highlights how customer behavior is continuing to evolve, demanding how marketers must alter their thinking about how
Would You Like to Know What’s Going On in Your Business? - Workbooks CRM
Would you like to know what’s going on in your business? is the information in your business disjointed, making it hard for you to make accurate forecasts and plans? Well, rest assured that there are many businesses just like
FCB Inferno (@FCBinferno)
The latest Tweets from FCB Inferno (@FCBinferno). We're a Covent Garden based advertising agency. We think that the world needs more interesting - and we’re doing our bit to help. facebook.com/fcbinferno
Why gamification and big data go hand-in-hand
We look at the rise of gamification techniques in marketing and customer loyalty and provide examples of how organisations are using the methodology to find new levels of engagement with consumers and employees